This article is authored by Dept. of Psychology

Emotional Intelligence

Emotional intelligence refers to the flexibility to spot and manage one’s own emotions, moreover the emotions of others.

Emotional intelligence is mostly aforesaid to incorporate a minimum of 3 skills:

  • emotional awareness, or the flexibility to spot and name one’s own emotions.
  • the flexibility to harness those emotions and apply them to tasks like thinking and downside solving.
  • and also the ability to manage emotions, which has each regulation one’s own emotions once necessary and serving to others to try and do an equivalent.

Emotional Intelligence, as a psychological theory, was developed by Peter Salovey and John Mayer.

“Emotional intelligence is the ability to perceive emotions, to access and generate emotions so as to assist thought, to understand emotions and emotional knowledge, and to reflectively regulate emotions so as to promote emotional and intellectual growth.”

– Mayer & Salovey, 1997

The Five Components of Emotional Intelligence

  • Self-awareness: the power to acknowledge and perceive personal moods and emotions and drives, similarly as their impact on others. Self-awareness embrace self-assurance, realistic self-assessment, and a excusatory sense of humour. Self-awareness rely upon one’s ability to watch one’s own feeling state and to properly determine and name one’s emotions.


  • Self-regulation: The ability to regulate or send turbulent impulses and moods, and therefore the propensity to suspend judgment and to suppose before acting. Self-regulation embraces trait and integrity; comfort with ambiguity; and openness to vary.
  • Internal motivation: A passion to figure for internal reasons that transcend money and status -which are external rewards, – like an inner vision of what’s vital in life, a joy in doing one thing, curiosity in learning, a flow that comes with being immersed in an activity. A propensity to pursue goals with energy and persistence. Internal motivation embraces a robust drive to attain, optimism even within the face of failure, and organizational commitment.


  • Empathy: The power to grasp the emotional makeup of people, an ability in treating folks in keeping with their emotional reactions. Empathy embrace experience in building and holding talent, cross-cultural sensitivity, and service to clients and customers.

It is vital to notice that sympathy does not essentially imply compassion. sympathy may be ‘used’ for compassionate or cruel behaviour. Serial killers who marry and kill several partners during a row tend to possess nice emphatic skills!

  • Social skills: Proficiency in managing relationships and building networks, and a capability to search out common ground and build rapport. social skills embrace effectiveness in leading change, powerfulness, and experience building and leading groups.

How Emotional Intelligence Is Measured

Several various assessments have emerged to measure levels of emotional intelligence. Such tests typically comprise one in all 2 types: self-report tests and ability tests.


  1. Self-report tests are the foremost common because they’re the simplest to administer and score. On such tests, respondents reply to queries or statements by rating their own behaviours. for instance, on a statement like “I typically feel that I perceive how others are feeling,” a test-taker may describe the statement as disagree, somewhat disagree, agree, or strongly agree.


  1. Ability tests, on the opposite hand, involve having individuals respond to situations and so assessing their skills. Such tests typically need people to demonstrate their talents, that are then rated by a third party.


If you’re taking an emotional mental test administered by a psychological state skilled, here are two measures which may be used:

  • Mayer-Salovey-Caruso Emotional Intelligence Test (MSCEIT)
  • Emotional and Social Competence Inventory (ESCI)


Researchers recommend that there are four completely different levels of emotional intelligence including emotional perception, the ability to reason using emotions, the power to grasp emotions, and also the ability to manage emotions.


  1. Perceiving emotions: the primary step in understanding emotions is to understand them accurately. In several cases, this would possibly involve understanding nonverbal signals like visual communication and facial expressions.
  2. Reasoning with emotions: consequent step involves using emotions to promote thinking and cognitive activity. Emotions help prioritize what we concentrate and react to; we respond emotionally to things that garner our attention.
  3. Understanding emotions: The emotions that we tend to understand will carry a good form of meanings. If somebody is expressing angry emotions, the observer should interpret the reason behind the person’s anger and what it might mean. for instance, if your boss is acting angry, it’d mean that they’re dissatisfied along with your work, or it might be as a result of they got a speeding ticket on their way to work that morning or that they have been fighting with their partner.
  4. Managing emotions: the power to manage emotions effectively could be a crucial a part of emotional intelligence and the highest level. control emotions and responding suitably likewise as responding to the emotions of others are all vital aspects of emotional management.


Emotional intelligence can be used in many ways in your daily life. Some different ways to practice emotional intelligence include:

  • Being able to accept criticism and responsibility
  • Being able to move on after making a mistake
  • Being able to say no when you need to
  • Being able to share your feelings with others
  • Being able to solve problems in ways that work for everyone
  • Having empathy for other people
  • Having great listening skills
  • Knowing why you do the things you do
  • Not being judgmental of others